Call Center jobs in Noida

Call Centre is an office in which large numbers of telephone calls are handled, especially one providing the customer services functions of a large organization. People working in Call Center jobs in Noida have most important customer-facing jobs at any company. Keeping customers satisfied and loyal is one of the greatest challenges any business faces, and repeat business is incredibly valuable.

There is no particular educational requirement needed for Call Center jobs in Noida; one also does not require much prior work experience. However, it is essential to have good communication skills to work in a reputed call center

Responsibilities of candidates for Call Center jobs in Noida

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way etc.

+ Technical/Process Trainer-BPO

Industry: BPO / Call Centre / ITES
Location: Noida Brief Role:

Job Description

Should have good experience in Training for Inbound process
Purpose Imparting trainings to the Trainees of Skill development projects on different aspects
Responsible for giving Voice & Accent training to newly hired and existing Trainees
Should have understanding of training fundamentals
Maintaining training records
BPO experience must

Salary:INR 1,25,000 - 2,50,000 P.A.
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Training
Role:Technical/Process Trainer

Desired Candidate Profile
Good computer knowledge.
Technically sound command over English Language, verbal & written

Education-
UG: Any Graduate - Any Specialization

+ Technical Sales Executive

Industry: IT-Software / Software Services
Location: Noida Brief Role:

Job Description:

Respond to customer inquiries received via calls.

Sell Subscription Plans and enroll customers as per process policies of Technical Services.

Should have excellent sale pitching skills.

Should have at least 1-year experience in technical sales

Handling Inbound International Voice calls.

Resolving the technical issues related to software / hardware

Additional Information

Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)

Desired Candidate Profile

Should have excellent communication skills & convincing power.

Should have good analytical & problem solving skills.

Education-
UG: Any Graduate

+ Call Centre / International Calls

Industry: BPO / Call Centre / ITES
Location: Noida Brief Role:

Job Description

Excellent Communication Skills
Should be flexible with 24*7 work environment
Customer Care Executive
Customer Support Associates
Inbound call center
Should have 1 years of experience in Inbound/ outbound calling process
Opening for 5/6 days work environment.

Salary:INR 1,50,000 - 3,00,000 P.A.
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time

Desired Candidate Profile
Please refer to the Job description above

+ Customer Support Executives

Industry: IT-Software / Software Services
Location: Noida Brief Role:

Job Description

Responsible to provide the technical support and implementation in onsite or over the telephone
Resolving as many queries as possible on the first call.
Ensure that you keep enough product , technical , market and call handling expertise to perform your job efficiently
To remain friendly , polite and efficient at all times
Customer satisfaction is achieved at all times for both clients and company personnel.
Maintaining and developing relationships with existing customers via meetings , telephone calls and emails;
Gathering market and customer information

Additional Information

Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)

Desired Candidate Profile

Strong problem solving skills and decision - making skills.
Capability to communicate efficiently both verbally and in writing in English

Education-
UG: Any Graduate
PG:Any Postgraduate

+ Voice Support coordinator

Industry: IT-Software / Software Services
Location: Noida Brief Role:

Job Description

Should be interested in Voice Based Support/ Helpdesk Role in a 24x7 environment
Basic Conceptual/ Functional knowledge of TCP/ IP Networks - IP Address, DNS, DHCP, Gateway, Proxy, Subnets, Net mask, VPN, RAS etc.
Basic Understanding of Internet, Emails, Chat and very good skills of searching things on Internet

Additional information

Desired Candidate Profile

MS- Office Proficiency - Very good knowledge of Excel & Word
Ability to understand and respond in English
Minimum - 10+2 passed
Preferred - Graduates in any stream

+ Hiring for BPO - INBOUND PROCESS

Industry: Medical / Healthcare / Hospitals
Location: Noida Brief Role:

Job Description

CANDIDATES PROFILE -

1) MINIMUM +2 PASS,ANY GRADUATE,ANY POST GRADUATE
2) GOOD COMMUNICATION IN ENGLISH
3) CONFORTABLE WITH ROTATIONAL SHIFTS

Excellent Career Growth Opportunities through Internal Job Postings

Additional information

Salary: Rs.15,000 FIXED IN HAND + FREE CAB + GUARANTEED INCENTIVES + EXCELLENT BENEFITS.
Industry:Medical / Healthcare / Hospitals
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Other
Role:Fresher