Recruitment Consultants and
A call centre is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers. Outbound call centres are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.
Gurgaon is one of the largest city and the industrial and financial center of the Indian state of Haryana. Automobile manufacturing, garment manufacturing, world-class real estate and shopping malls and Retail is another big industry in Gurgaon.
There are many call center companies here and it has also become a major hub of telecom companies. Prominent companies headquartered here include Bharti Airtel, Nokia, Motorola, Alcatel Lucent & Ericsson established in Gurgaon and area near to Gurgaon. Therefore, Call Centre Jobs In Gurgaon has a wide scope of opportunities.
Call Centre Jobs In Gurgaon requires candidates having:
good analytical skills - detail oriented
good communication skills, both oral and written
familiar with Microsoft applications and working knowledge of MS excel
good attitude - should be committed to the work
Industry: BPO / Call Centre / ITES
Location: Gurgaon Brief Role:
Job Description
Hiring For Domestic/International Voice Process
Both day/night shifts
Good command over English language
Excellent Upselling Skills
Strong Analytical Skills
Responsible for dealing with Clients Queries.
Cab Facality and One time Meal Provided
Salary:INR 50,000 - 2,50,000 P.A.
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Other
Role:Fresher
Desired Candidate Profile
Strong Verbal Communication
Candidates with backlogs/arrears in their degree can also apply.
Education-
Any Graduate
PG:Post Graduation Not Required
For more details and jobs -Please visit our website
http://www.rightstepconsulting.com/call-centre-jobs-in-gurgaon.php
Industry: Travel / Hotels / Restaurants
Location: Gurgaon Brief Role:
Job Description
Responsible for recruiting, training, managing and monitoring agents/ call center executives
Looking for a skilled Call center manager to supervise daily operations and cost- effectiveness of the call center.
He will have to ensure that technology is utilized to a maximum and that staff are well- organized and productive.
He must be a reliable and results- driven professional.
He must have a practical mind to solve problems
He must also have excellent customer service and communication skills
Salary: Not Disclosed by Recruiter
Industry:Travel / Hotels / Restaurants
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)
Experience:1-6 years
Desired Candidate Profile
Responsibilities
Develop objectives for the call center s day- to- day activities
Develop the communication strategy
Achieve monthly targets
Prepare daily and monthly reports of performances
Excellent Command over Hindi language is a must
Education-
UG: Any Graduate
PG:Any Postgraduate
For more details and jobs -Please visit our website
http://www.rightstepconsulting.com/call-centre-jobs-in-gurgaon.php
Industry: BPO / Call Centre / ITES
Location: Gurgaon Brief Role:
JOB DESCRIPTION
Semi Tech Customer Service Support
Operations Experience:6 -12 months
Assist customer in resolving any open requests for support, assistance
Manages all customer communication with the appropriate level of etiquette,timeliness and professionalism
Handle and process all non-voice transactions in the required target turn around Time
You should strive to identify areas of improvements and work proactively to minimize issues
Can interact effectively with the personnel, tools & resources in the Customer Services team to help resolve customer issues
Be responsible to deliver a high quality, customer-driven, support service resolving customer at the point of call wherever possible.
You should know how to adjust your communication approach based on the message and audience you are delivering to.
Utilize excellent customer service & technical skills for resolving technical/customer service queries
Service hours 24*7 , Rotational Shifts
Salary:INR 2,00,000 - 3,00,000 P.A.
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)
Desired Candidate Profile
You should have strong communication and negotiating skills
You should have excellent writing skills
Problem Solving Ability to find an effective solution.
You should have the ability to manage customer interaction
Basic Knowledge on Computers, Microsoft Office Suite, Windows Operating Systems, and Internet applications
Experience working in a team environment.
Qualification Graduates in any stream
For more details and jobs -Please visit our website
http://www.rightstepconsulting.com/call-centre-jobs-in-gurgaon.php
Industry: BPO / Call Centre / ITES
Location: Gurgaon Brief Role:
JOB DESCRIPTION
Hiring for Backend Travel Process
It is a non Voice process
Candidate should have knowledge of Fares, Cancellation & Refund and travel related services
To be able to deal with customers and meet customer requirements.
Candidate should be ready to work in rotaional shifts
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)
Desired Candidate Profile
Education qualification: Graduate in any discipline/Under graduates/Dropout.
Language: Should be fluent in spoken English.
Age: 18-35.
For more details and jobs -Please visit our website
http://www.rightstepconsulting.com/call-centre-jobs-in-gurgaon.php
Industry: BPO / Call Centre / ITES
Location: Gurgaon Brief Role:
JOB DESCRIPTION
We are hiring for Chat Process.
Both side cabs+ meal
Salary:INR 2,00,000 - 4,50,000 P.A.
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Back Office/Web/Transaction Processing
Role:Associate/Senior Associate -(NonTechnical)
Desired Candidate Profile
Any Graduates with minimum 1 year exp in customer service
Excellent communication skills.
For more details and jobs -Please visit our website
http://www.rightstepconsulting.com/call-centre-jobs-in-gurgaon.php
Industry: BPO / Call Centre / ITES
Location: Gurgaon Brief Role:
Job Description
Candidate (both freshers and experienced) with good communication skills is required.
Experience in Domestic Voice would be preferred.
Openings in Day Shifts or Night Shifts
6 days working in a week.
Pleasant voice with pleasing telephonic etiquettes
Salary:INR 1,00,000 - 2,50,000 P.A.
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Other
Role:Fresher
Employment Type: Permanent Job, Full Time
Desired Candidate Profile
Please refer to the Job description above
For more details and jobs -Please visit our website
http://www.rightstepconsulting.com/call-centre-jobs-in-gurgaon.php
Industry: BPO / Call Centre / ITES
Location: Gurgaon Brief Role:
Job Description.
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Addition Information
Salary:INR 1,00,000 - 2,00,000 P.A.
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role: Customer Support Executive
Desired Candidate Profile
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Education-
UG: Any Graduate
PG:MBA/PGDM - Any Specialization
For more details and jobs -Please visit our website
http://www.rightstepconsulting.com/call-centre-jobs-in-gurgaon.php
Industry: BPO / Call Centre / ITES
Location: Gurgaon Brief Role:
Job Description
To look after entire outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.
Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning
Develops call center systems by developing customer interaction and voice response systems, and voice networks
Maintains and improves call center operations by monitoring system performance
Identifying and resolving problems
Preparing and completing action plans
Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems
Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
Additional Information
Salary:INR 1,25,000 - 3,00,000 P.A.
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:center head
Desired Candidate Profile
Verbal Communication
Problem Solving
Teamwork
People Management
Experience in Outbound call Centre process 6-8 yrs
For more details and jobs -Please visit our website
http://www.rightstepconsulting.com/call-centre-jobs-in-gurgaon.php
Industry: BPO / Call Centre / ITES
Location: Gurgaon Brief Role:
Job Description
Engaged in handling calls of Enterprise
Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment.
Additional Information
Salary: INR 2,00,000 - 4,00,000 P.A. Best in the industry + Incentives
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:center head
Desired Candidate Profile
Graduates or Undergraduates fresher or with BPO Experience (0-5yrs)
Excellent verbal and written communication skills.
Strong administrative skills: organized, efficient and versatile.
Strong customer service approach to dealing with people at all levels
For more details and jobs -Please visit our website
http://www.rightstepconsulting.com/call-centre-jobs-in-gurgaon.php
Industry: BPO / Call Centre / ITES
Location: Gurgaon Brief Role:
Job Description
Timely make Outbound calls to investors, brokers, new prospective clients from the database and convince them for a site visits
Promptly Handle inbound calls and resolving the queries and convince them for a site visits
Generate and update the reports for the management review on time
Follow Quality Assurance guidelines on customer satisfaction
Work with Team members towards compliance of all policies and procedures.
Work with Team Leaders and Training Department to promote quality and consistency.
Compile and maintain accurate monitor records.
Additional Information
Salary:INR 2,00,000 - 4,50,000 P.A.
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate
Desired Candidate Profile
Fluent English Communication Skills.
Undergraduate / Graduate / Fresher's can apply
Attention to detail.
For more details and jobs -Please visit our website
http://www.rightstepconsulting.com/call-centre-jobs-in-gurgaon.php
