Recruitment Consultants and
The back office is the portion of a company made up of administration and support personnel who are not client-facing. People who hold jobs in back office positions carry out functions such as settlements, clearances, record maintenance, regulatory compliance, accounting and IT services.The back office can be thought of as the part of a company responsible for providing all business functions related to its operations. Back office jobs are necessary for a company to run smoothly
Gurgaon which is one of the largest city and the industrial and financial center of the Indian state of Haryana.
Roles and Responsibilities for Back Office Jobs In Gurgaon
Assist and coordinate with sales and marketing teams.
Conduct marketing research, document and report to the marketing department.
Support sales staff in handling and documenting customer accounts.
Perform competitor product analysis and prepare reports.
Assist inventory controlling staff in maintaining inventory records.
Assist front office in preparing, scheduling and organizing meetings, events and appointments.
Industry: IT-Software / Software Services
Location: Gurgaon Brief Role:
Job Description
Greeting and attending customers walk-ins
Handling customer issues related to product.
Escalating the issues to back-end service department.
Trouble shooting and resolving technical related issues.
Additional Information
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Back Office/Web/Transaction Processing
Role:Team Leader -(Technical)
Desired Candidate Profile
Excellent language fluency (verbal and written).
Knowledge on computer hardware and software.
Should have experience in customer handling role.
Education- BCA/MCA
Industry: Recruitment / Staffing
Location: Gurgaon Brief Role:
Job Description
Male or Female
Strong Finance & Accounts knowledge
Proficient in MS Excel, MS Word, MS Power-point.
Sound Working Knowledge in Computerized Environment.
Excellent English Communication Skills - both verbal and written.
Day Shift
Additional Information
Salary: Not Disclosed by Recruiter
Industry:Recruitment / Staffing
Functional Area:Executive Assistant , Front Office , Data Entry
Role Category:Other
Role:Stenographer/Data Entry Operator
Desired Candidate Profile
Experience:Fresher/Experienced
Education- 12th to Graduate
Industry: BPO / Call Centre / ITES
Location: Gurgaon Brief Role:
Job Description
Backend Profile (Non Voice)
Analyzing fraud in online transactions
Over billing and Under billing
Escalation to fraud resolution team
24*7 rotational shifts
Both side cab provided
Additional Information
Industry:BPO / Call Centre / ITES
Functional Area:Accounts , Finance , Tax , Company Secretary , Audit
Role Category:Finance/Audit
Role:Financial Analyst
Desired Candidate Profile
Communication skills
Analytical skills
Education-Graduate Freshers
Industry: Travel / Hotels / Restaurants / Airlines / Railways
Location: Gurgaon Brief Role:
Job Description
To coordinate various representatives of travel portals
Make simple reports
Communicate in mails with client & associates.
Additional Information
Salary:INR 1,50,000 - 3,50,000 P.A.
Industry:Travel / Hotels / Restaurants / Airlines / Railways
Functional Area:Hotels , Restaurants
Role Category:Front Office/Customer Care
Role:Travel Desk Manager
Desired Candidate Profile
Good computer skills (MS office)
Good English writing & speaking skills
Experience-3-7 years
Education-Any Graduate - Any Specialization
Industry: IT-Hardware & Networking
Location: Gurgaon Brief Role:
Job Description
Responsible for monitoring contacts
Responsible for preparing and providing feedback to agents
Participating in internal & external processes
Ensuring that internal policies, procedures, and compliance regulations are being followed
Identifying operational / training issues and helping team in fixing these gaps
Analytical ability to analyze data
24 * 7 working
Additional Information
Salary: Not Disclosed by Recruiter
Industry:IT-Hardware & Networking
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)
Desired Candidate Profile
Excellent process knowledge
Excellent communication skills
Profiency in MS office
Preferably from a voice process
Experience:1-3 years
Education-Any Graduate
Industry: BPO / Call Centre / ITES
Location: Gurgaon Brief Role:
Job Description
Client/ Customer/ People Management
Drive Performance in the team
Manage the daily team activities
Manage monthly scheduling.
Drive Continuous Improvement in the team
Generate scorecards for the Team for review.
Performance management and appraisals for the entire Team.
Weekly Reviews to the Management .
Quality control
Generic & Behavioral Skills
Excellent verbal and written communication skills.
Should be willing to work in shifts
Good Excel skills
Additional Information
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Senior Management
Desired Candidate Profile
Qualification : Any Graduate with 5 - 8 yrs of desired exp.
